The friendly faces behind our customer service desk are stepping beyond the counter and into the community with the launch of Customer Service on Tour, an initiative designed to make accessing everyday council services easier for residents across the Shire.
Travelling to townships throughout the Southern Grampians, the team will provide face-to-face support closer to home, helping residents access information, lodge requests, make payments and receive assistance without the need to travel into Hamilton. Delivered alongside the Greater Hamilton Mobile Library’s regular visits, Customer Service on Tour will be based out of the mobile library at their usual stops.
Residents will be able to chat with Customer Service:
Friday 6 March 2026 2.00pm to 4.30pm - Coleraine
Thursday 12 March 10.30am to 11.30am - Cavendish
Friday 20 March 2.00pm to 4.30pm - Coleraine
Thursday 26 March 12.30pm to 1.30pm - Dunkeld
Thursday 2 April – 1.00 to 2.00pm Glenthompson / 3.00 to 4.00pm Mirranatwa
Friday 17 April 2.00pm to 4.30pm - Coleraine
Thursday 7 May 3.00pm to 4.00pm - Penshurst
Friday 22 May – 10.00 to 12.00 Balmoral / 2.00pm to 4.30pm Coleraine
Additional dates may be added throughout the year.