Recovery Support



After an emergency event, once you’ve assessed the damage, one of the first things you should do is contact your insurance provider.

The sooner you do this, the sooner your claim will be processed. Make sure that you are aware of your rights and options. Visit the Understand Insurance website for more information.


This can be a daunting process. Seek out all the relevant information before you start the process to avoid mistakes. 

Visit the Planning Victoria website for information about rebuilding and recovery.

Look after your emotional health

It is normal to have strong reactions and emotions following a distressing or frightening event, and people can experience a range of physical, mental, emotional and behavioural reactions.

There are a number support services available to assist you and your family.

If you or someone you know is in need of emotional and social wellbeing support, call one of the following numbers.

• Beyond Blue – 24hrs, 7 days a week – 1300 224 636
• Lifeline – 24hrs a day, 7 days a week – 13 11 14
• Kids Helpline – 24hrs, 7 days a week – 1800 55 1800

The Department of Health also offers a range of support services.

Key contacts

  • Australian Tax Office: 13 2861
  • Centrelink: 132 850
  • Consumer Affairs Victoria: 1300 55 81 81
  • Insurance Council of Australia: 1300 728 228
  • Rural Financial Counselling Service Victoria:1300 735 578
  • Victoria Legal Aid: 1800 677 402