What to know when dialing 000


If you are in a life threatening situation, you should always call Triple Zero (000) for police, fire or ambulance.

The only way of contacting Triple Zero (000) is with a voice call - you cannot use SMS, email, instant messaging, video calling or social media to contact emergency services via Triple Zero (000).

Be prepared to describe your location as accurately as possible. Your mobile phone only shows the call-takers your billing address, not your current GPS location. And don’t hang up until the call taker tells you to.

The free Emergency+ App is a Triple Zero (000) smartphone app that provides key numbers for the emergency services and displays the GPS coordinates of your location so you can read it out to the emergency operator.