The friendly faces behind our customer service desk are stepping beyond the counter and into the community with the launch of Customer Service on Tour, an initiative designed to make accessing everyday council services easier for residents across the Shire.
Travelling to townships throughout the Southern Grampians, the team will provide face-to-face support closer to home, helping residents access information, lodge requests, make payments and receive assistance without the need to travel into Hamilton. Delivered alongside the Greater Hamilton Mobile Library’s regular visits, Customer Service on Tour will be based out of the mobile library at their usual stops.
Residents will be able to chat with Customer Service:
Friday 6 March 2026 2:00pm - 4:30pm - Coleraine
Thursday 12 March 10:30am - 11:30am - Cavendish
Friday 20 March 2:00pm - 4:30pm - Coleraine
Thursday 26 March 12:30pm - 1:30pm - Dunkeld
Thursday 2 April – 1:00pm - 2:00pm Glenthompson / 3:00 - 4:00pm Mirranatwa
Friday 17 April 2:00pm - 4:30pm - Coleraine
Thursday 7 May 3:00pm - 4:00pm - Penshurst
Thursday 21 May 10:30am - 11:30am Cavendish / 12:00pm - 1:30pm Dunkeld / 3:00pm - 4:00pm Penshurst
Friday 22 May 10:00am - 12:00pm Balmoral / 2:00pm - 4:30pm Coleraine
Thursday 28 May 1:00pm - 2:00pm Glenthompson / 3:00pm - 4:00pm Mirranatwa
Additional dates may be added throughout the year.