Kerbside Waste Collection Services

Please contact us within three working days if your bins have not been emptied on collection day.

Before you report a missed bin, please double check that you have the right collection day.

To report a missed bin, please fill in our online form.

After reporting a missed bin collection, leave your bin out on the nature strip for collection. We aim to have your bin collected within 48 hours and will often be collected the next business day.

Collection services are usually restricted to the township boundaries. However, if you live outside these boundaries or on a main road between serviced towns, you may contact Council on 5573 0444 to discuss whether your property can be included in the service.

Commercial and industrial properties, in addition to “not for profit” organisations (including schools, churches, hospitals etc.) may apply to Council for the waste, recycling and FOGO kerbside service by filling in the online form

Council is phasing in the Australian Standard for kerbside bin colours which is:

Garbage - dark green base with red lid (older bins will have a dark green base and lid)
Recycling - dark green base with yellow lid
FOGO (Food Organics and Garden Organics) - dark green base with lime green lid (older bins will have a maroon base and lime green lid)

To view bin colours click here.

Properties with a house that is not habitable may apply for an exemption from the compulsory kerbside waste charge. The owner will need to provide a demolition permit. Please use the online application form.

Our waste contractor may place a sticker on your garbage, FOGO or recycling bin to notify you of problems with your bin, such as contamination, access issues or excessive bin weight.

If you have received a sticker on your bin, please make the necessary improvements so that we may continue to service your property.

Bins are the property of the customer. Should your bin be lost or stolen, it will need to be replaced at your cost.
Replacement bins can be ordered and paid for with our Online Form or at Council's Customer Service at 111 Brown Street, Hamilton.

If your bin is damaged during collection, please contact Customer Service on 5573 0444.

For further information on Council Waste Services visit our Waste & Recycling page.

Customer Service
111 Brown Street
Hamilton Vic 3300
Phone (03) 5573 0444
Email council@sthgrampians.vic.gov.au