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Home Support Services

Home Support Services are aimed at assisting older people and people with disabilities to live as independently as possible. We focus on working with you rather than doing for you. It is about building your strengths and abilities to help you remain living independently and safely at home.

Our mission is to help you develop a plan to support your goals and maintain an independent lifestyle. We’ll tailor your plan around your needs, what you’re able to do for yourself, and what you’d like to keep doing.

Whether you only need temporary assistance while you get back on your feet, or help that requires adjustment over time, we’ll make sure your support plan is the right fit for you. We do this by reviewing your plan annually, or as your needs change.

Our Community Support Workers are trained and qualified to work with people from many cultures and diverse backgrounds as well as clients with dementia.

Transition from Aged and Disability Services

Council has confirmed its in-principle decision to transition from aged and disability services at the March ordinary Council meeting.

The in-principle decision to transition was made at the November meeting last year after significant reforms were introduced in the aged and disability services industry making it difficult for Council to meet new requirements without significant change and increased cost to clients.

As part of the due diligence process, Council has undertaken a confidential Expression of Interest (EOI) to seek potential values-aligned successors and has notified the Commonwealth of the EOI recommendations. Council now waits on Commonwealth acknowledgement, appointment decision and transition timeframe.

There will be no immediate change to the services provided by Council.

Staff are still here to support clients and will do so during the transition process so if you or your family have any questions, please get in touch with staff.

Check out the Frequently Asked Questions below for further information.

Home Care (Domestic Assistance)

Home Care can help you with simple household tasks to help maintain a safe, secure and healthy home environment.
Services are designed to promote wellbeing and the capacity to live independently and safely in your own home, by doing a task with you, not for you.

Community Support Workers provide support with tasks such as:

  • Cleaning household floor surfaces, vacuuming and mopping
  • Cleaning bathroom showers, baths and toilets
  • Linen changes
  • Laundry
  • Setting strategies with clients to regain/retain their independence

Personal Care Services

Personal care helps with the activities of daily living which you would previously have done for yourself but are no longer able to due to frailty disability or ill health. This service is flexible in supporting your needs as they change.

Services can include:

  • Assistance with eating, drinking, cooking or food preparation
  • Assistance with hygiene and grooming activities
  • Prescribed exercise programs
  • Mobility tasks e.g. Transfers in and out of bed

Social Support Individual

This service helps with activities outside the home to help you remain independent within the community by providing a Community Support Worker to assist you to access health and social engagements.

Activities such as:

  • Shopping
  • Health professional appointments
  • Social activities

Respite Care Services

Respite Care is designed to give your regular carer a break from their caring duties by providing a Community Support Worker so that they can take an opportunity to enjoy social activities, attend appointments, shopping or participate in leisure activities. Respite can be planned on a regular basis or simply taken as required. Depending on your wishes and level of care require, respite can take place either in home or out of home.

Food Services | Meals on Wheels (MOW)

Our Meals on Wheels (MOW) program is designed to deliver nutritionally-balanced meals to your home within the community. We cater to your individual needs and/or circumstances, whether you have a special diet or cultural requirement.
Fresh chilled meals are delivered in Hamilton and Coleraine weekdays and frozen meals are available for weekends and rural areas and outlying towns.

Home Maintenance/Modifications Service (property maintenance)

Home Maintenance is available to help you maintain a safe home environment with “handyman” jobs which do not require specific trade skills.

Suitable tasks include:

  • Lawn mowing
  • Changing light globes
  • Changing smoke alarm batteries
  • Home modifications such as installing handrails and ramps

Please note that this is not a full or ongoing gardening service, it is done to provide a safe and secure home environment while providing improved well being and independence.

Community Transport Service

Our Community Transport Service is available for eligible clients to assist with access to the community.

The Hamilton service operates from 10am to 3pm on Monday, Wednesday and Friday, within the Hamilton and Tarrington areas.

A fortnightly return service also runs from Glenthompson and Dunkeld to Hamilton and Coleraine to Hamilton.

Referral and Eligibility for Home Support Services

To determine your eligibility for Home Support Services clients need first to be assessed. At your assessment you can discuss and decide what assistance and services you need to help keep you safe, supported and independent in your community. Eligibility criteria is set by State and Federal Governments. Clients aged 65 and over (or 50 and over for Aboriginal or Torres Strait Island) are funded by the Federal Government under the Commonwealth Home Support Program. To access this program you need to be registered through My Aged Care and referred for appropriate assessment. Please contact My Aged Care phone 1800 200 422 to register.

For clients under 65 years of age (or 50 and under for Aboriginal or Torres Strait Island) are funded by the Home and Community Care Program for Younger People. To access this program please call Council on 5551 8480 for an appointment for an assessment.
For further information about Commonwealth Home Support Program
For further information about Home and Community Care Program for Younger People please click here

Frances Hewett Community Centre
2 Roberts Street
Hamilton Vic 3300
Phone (03) 5551 8480
TTY (03) 5573 0458

Note | A TTY is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

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