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Home and Community Care Services

Our Home and Community Care program (HACC) receives Federal and State funding, so that we can provide you with support services if you have moderate to severe disabilities (and are eligible for assistance).

HACC services are aimed to assist you according to your needs, including:
• Around the house
• Eating well
• Out and about
• Self-care
• Managing your health

Our mission is to help you develop a plan to support your goals and maintain an independent lifestyle. We’ll tailor your plan around your needs, what you’re able to do for yourself, and what you’d like to keep doing.

Whether you only need temporary assistance while you get back on your feet, or help that requires adjustment over time, we’ll make sure your support plan is the right fit for you. We do this by reviewing your plan annually, or as your needs change.

Simply contact our staff at Frances Hewett Community Centre and we’ll come to your home to find out how we can help you. We welcome you to invite a family member, friend or advocate to participate in the discussion.

Home Care Services

Our Home Care services are designed to help you accomplish everyday chores within your household.
These include:

  • Household/Domestic Assistance
  • Meal Preparation
  • Shopping

Personal Care Services

Our Personal Care Service aims to help you perform daily tasks.
This might include:

  • Help with personal hygiene routine like showering, washing, dressing, grooming and tuck-in
  • Accompanying you to errands including medical appointments or shopping trips

Respite Care Services

Our Respite Care Services provide you with a carer if you’re unable to be on your own due to disability, infirmity or dementia. Carers are available to help you at home or within the community.
Services include:

  • Accompanying you to appointments
  • Attending social or recreational activities with you

Food Services | Meals on Wheels (MOW)

Our Meals on Wheels (MOW) program is designed to deliver nutritionally-balanced meals to your home within the community. We cater to your individual needs and/or circumstances, whether you have a special diet or cultural requirement.

Home Maintenance Service

Our Home Maintenance program is aimed to help you maintain your own home, so you can continue to live independently and safely. Please keep in mind, however, that this service does not cover any work requiring the skills of a qualified tradesperson.

Community Transport Service

Our Community Transport Service is available to drive you to a destination if you cannot, due to disability.

The Hamilton service operates from 10am to 3pm on Monday, Wednesday and Friday, within the urban Hamilton and Tarrington areas.

A fortnightly return service also runs from Glenthompson and Dunkeld to Hamilton, and Coleraine to Hamilton.

Referral and Eligibility for HACC Services

Eligibility for HACC services is not based solely on age, but rather, the difficulty you’re experiencing with daily tasks or activities. These may include personal care, dressing, preparing meals, house cleaning and maintenance, and using public transport.
If you determine you need Home and Community Care Services, begin by getting a referral. These can be made by you, your family, friends, or other health services.

From there, we’ll assess you for eligibility in accordance with the HACC guidelines, making sure your details are kept strictly confidential. We’ll determine what your needs are and whether referral to other agencies is necessary. (Examples may include planned activity group, personal alarms and aged care assessment.)

If we decide you are eligible for HACC services, please understand we may not be able to provide you with them immediately: We may have assessed others as a higher priority or do not have the resources to help you, at that time. Rest assured, we do regularly reassess and prioritise existing service users, and will aim to assist you as soon as possible.

Overall, our HACC program targets its services to people who have the greatest need and/or capacity to benefit from them. We provide these services where they would not otherwise be available through self-provision; carer and family support; or another government program.

'My Aged Care' changes take effect in July 2016.

From July 2016, funding for Home and Community Care services for those aged over 65 will become the responsibility of the Commonwealth Government.

Further information about the Commonwealth Government's aged care reform can be found at My Aged Care.

For information on the current Home and Community Care (HACC) Program transition, please access the Department of Health (Victoria) website.

Frances Hewett Community Centre
2 Roberts Street
Hamilton Vic 3300
Phone (03) 5551 8480
TTY (03) 5573 0458

Note | A TTY is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

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